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MRI Evolution (V7): Call Logging and Task Management - eLearning

Learn how to use the MRI Evolution Helpdesk to log, manage, and complete tasks. This course covers task creation, resource assignment, progress tracking, time and cost recording, and task completion.

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About this course

This course introduces the MRI Evolution Helpdesk and the task management process. Learn how to create and manage tasks, assign resources, track activity and SLA performance, record time and costs, manage compliance requirements, and complete tasks through to history. By the end of the course, you will be able to confidently manage the full task lifecycle from call logging to completion.

Curriculum00:15:00

  • MRI Evolution (V7): Call Logging and Task Management - eLearning 00:15:00
  • Survey

About this course

This course introduces the MRI Evolution Helpdesk and the task management process. Learn how to create and manage tasks, assign resources, track activity and SLA performance, record time and costs, manage compliance requirements, and complete tasks through to history. By the end of the course, you will be able to confidently manage the full task lifecycle from call logging to completion.

Curriculum00:15:00

  • MRI Evolution (V7): Call Logging and Task Management - eLearning 00:15:00
  • Survey